Privacy Policy

Overview

At Xrokento Welomas, we understand that learning about investing requires trust. When you share information with us through our educational programs, course registrations, or website interactions, we treat that data with respect and transparency.

This policy applies to all interactions with our services, whether you're browsing our learning materials, enrolling in courses, or contacting our support team. We follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Account and Registration Data

Learning Progress Information

To help track your educational journey and provide personalized recommendations, we collect data about your course progress, quiz results, module completion, and areas where you might want additional support.

Technical and Website Data

Like most educational platforms, we gather technical information including IP addresses, browser types, device information, and how you navigate through our learning materials. This helps us optimize the platform and troubleshoot technical issues.

How We Use Your Information

Educational Services

Your information helps us deliver personalized learning experiences. We use your background and progress data to recommend relevant courses, adjust difficulty levels, and provide targeted educational content that matches your investing interests.

Communication and Support

We use your contact information to send course updates, important announcements, and respond to your questions. You'll receive notifications about new educational content that aligns with your stated interests, but you can adjust these preferences anytime.

Platform Improvement

Anonymous usage data helps us understand which educational materials work best, identify areas where students need additional support, and develop new content that addresses common questions or challenges.

Data Sharing and Third Parties

Service Providers

We work with trusted service providers who help deliver our educational platform. This includes email service providers, learning management systems, and payment processors. These partners can only use your data for the specific services they provide to us.

Educational Partners

When we collaborate with guest instructors or educational institutions for specific courses, we may share relevant student information to facilitate the learning experience. We always inform you when this occurs and ensure partners follow similar privacy standards.

Legal Requirements

We may disclose information if required by Canadian law, court orders, or to protect the rights and safety of our students and staff. We will notify affected users when legally permitted.

Your Privacy Rights

Exercising Your Rights

To request access, corrections, or deletions, contact our privacy team at [email protected]. Include your full name and email address associated with your account. We'll respond within 30 days and verify your identity before processing requests.

Some information may be retained for legitimate educational purposes, such as course completion records or financial transaction history, even after account deletion.

Security and Protection

Technical Safeguards

We use industry-standard security measures including encrypted data transmission, secure servers, and regular security audits. All sensitive information is stored in encrypted databases with restricted access controls.

Access Controls

Only authorized staff members have access to personal information, and only when necessary for providing educational services or technical support. All team members receive privacy training and sign confidentiality agreements.

Data Retention

We keep your information only as long as needed to provide services or as required by law. Course completion records are maintained for seven years, while general account information is typically deleted within two years of account closure.

Cookies and Tracking

Essential Cookies

Our platform uses cookies to maintain your login session, save learning progress, and remember your preferences. These essential cookies are necessary for the educational platform to function properly.

Analytics and Improvement

We use analytics tools to understand how students interact with educational content. This data is anonymized and helps us improve course materials and identify areas where students might need additional support.

Managing Preferences

You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality. We don't use third-party advertising cookies or sell data to advertising networks.

International Students and Data Transfers

While Xrokento Welomas operates primarily in Canada, we welcome international students. If you're accessing our services from outside Canada, your information may be processed on Canadian servers subject to Canadian privacy laws.

We ensure appropriate safeguards are in place when transferring data internationally, including contractual protections and compliance with applicable international privacy frameworks.

Minors and Educational Services

Our investing education programs are designed for adults. We don't knowingly collect information from individuals under 18 without parental consent. If a parent or guardian believes we've collected information about a minor, please contact us immediately for removal.

For students aged 16-18 interested in our educational content, we require parental consent and may offer modified programs appropriate for younger learners.

Policy Updates

We review and update this privacy policy annually or when significant changes occur to our educational services or data practices. When updates affect how we use your information, we'll notify you via email and post the revised policy on our website.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account and request data deletion.