Refund Policy

Effective Date: January 15, 2025

At Xrokento Welomas, we're committed to delivering exceptional investment education experiences. This refund policy outlines the circumstances under which refunds may be granted and the procedures for requesting them. We encourage you to review our course offerings carefully before enrollment.

Refund Eligibility Criteria

Refund requests are evaluated based on specific criteria and timeframes. Not all situations qualify for refunds, and each case is reviewed individually to ensure fairness.

Early Withdrawal Period

Full refunds available within 7 days of enrollment, provided no course materials have been accessed and no live sessions attended.

Technical Issues

Refunds may be granted if persistent technical problems prevent course access, despite our technical support efforts.

Medical Circumstances

Partial refunds considered for documented medical situations that prevent course completion, subject to verification.

Course Cancellation

Full refunds provided if Xrokento Welomas cancels a course due to insufficient enrollment or instructor unavailability.

Refund Timeline & Processing

Our refund process follows strict timelines to ensure prompt resolution while allowing adequate review time for each request.

Request Submission

Submit written refund request within applicable timeframe

Initial Review

Review completed within 5-7 business days of receipt

Decision Notice

Written decision provided within 10 business days

Processing

Approved refunds processed within 7-14 business days

How to Request a Refund

Follow these steps to submit a refund request. Complete information helps expedite the review process.

1

Prepare Documentation

Gather enrollment confirmation, payment records, and any supporting documentation for your refund reason (medical records, technical issue reports, etc.).

2

Submit Written Request

Email your refund request to [email protected] including your full name, course name, enrollment date, and detailed reason for the refund request.

3

Await Confirmation

You'll receive acknowledgment of your request within 2 business days, along with a reference number for tracking purposes.

4

Review Process

Our team reviews your request against eligibility criteria. Additional information may be requested during this period.

5

Final Decision

Receive written notification of the decision, including refund amount (if approved) and expected processing timeline.

Refund Scenarios & Conditions

Different situations warrant different refund considerations. Here are common scenarios and their typical outcomes.

Course Not Started

If you haven't accessed any course materials or attended live sessions, you may be eligible for a full refund within the first 7 days of enrollment.

Partial Completion

For courses less than 25% completed, partial refunds may be considered based on individual circumstances and reason for withdrawal.

Duplicate Enrollment

Accidental duplicate enrollments are eligible for full refunds when reported within 14 days of the duplicate transaction.

Course Changes

If we make significant changes to course content or schedule after enrollment, you may request a full refund or transfer to another program.

Dissatisfaction

Course content dissatisfaction alone doesn't typically qualify for refunds after the initial 7-day period, but individual cases are reviewed.

No Refund Situations

Courses over 50% completed, certificate programs after credential issuance, and promotional or discounted enrollments have different refund limitations.

Payment Method & Processing Times

Refunds are processed back to the original payment method. Credit card refunds appear within 5-10 business days, while bank transfers may take 7-14 business days depending on your financial institution.

Questions About Refunds?

Our support team is available to help clarify any aspects of our refund policy or assist with your specific situation.

Email: [email protected]
Phone: +1 (418) 624-2766
Address: 349043 Tamarack East, Foothills County, AB, Canada